Seven columns of light on a dark horizon — one for each market: New York, Toronto, London, Berlin, Dubai, Sydney and Auckland. A column is lit while that market is inside its local working hours, so at any moment someone is on.
Built for Canadian ecommerce brands.
The AI operations layer for Canadian Shopify brands — in-timezone support, CAD/USD storefronts, and cross-border Canada↔US logistics handled at the operational level.
Your store runs 24/7. Your operation should too.
Primary markets: United States and Canada
Selling in Canada and the US is two operations.
Not one store — a home market and a cross-border one.
One store, two currencies
How CAD and USD show up at checkout shapes conversion and margin.
Cross-border friction
Duties, brokerage and landed-cost surprises abandon carts and fill inboxes.
Support that reads as local
Canadian buyers notice a US-only policy or an eight-hour-late reply.
Privacy expectations, taken seriously
How you handle data is operational discipline, built in not bolted on.
The tooling sprawl of scale
Grow into the US and the tool surface doubles.
Too big for freelancers, not ready to hire
Past contractors, not ready for a permanent ops team.
Seven pillars, run for the Canadian context.
Two currencies, a border in the middle, buyers who expect local.
A border in the middle of your P&L.
A daily operating reality: landed cost, currency, listings and support aligned.
We work at the operational level — how CAD and USD display and settle, how duties and brokerage show up before checkout, how returns route across the border, and how your storefront, 3PL and marketplaces stay in agreement. For tax and customs positions themselves, we coordinate with your accountant or customs broker rather than replace them; we're honest about that line.
Coverage, coast to coast
- PacificVancouver / BC covered in-hours
- MountainCalgary / Edmonton in the window
- CentralWinnipeg through Manitoba, in overlap
- EasternToronto, Ottawa, Montréal — the core
- AtlanticHalifax and the Maritimes covered
Strategists work your hours; real English-speaking overlap every business day, Vancouver to Halifax.
We work only within the access you grant, on approved sources, and keep sensitive actions — refunds, customer-facing messages, anything touching personal data — under senior human review.
Workflows are privacy-conscious and compliance-aware by design: least-privilege access, documented handling and sensible consent and contact practices, built with Canadian buyer expectations in mind.
You own everything from day one — accounts, data, credentials and configuration all sit in your name, so nothing leaves you dependent on us to keep it running.
We describe our practices as privacy-conscious and compliance-aware, built with Canadian buyer expectations in mind. We don't claim certification against any specific Canadian statute, and we don't promise guaranteed compliance — for formal legal positions, work with your own counsel. What we commit to is disciplined, least-privilege operations with a human on every sensitive path.
Built for ambitious ecommerce brands across the US and Canada.
Also supporting select English-speaking commerce teams in the UK, Australia, New Zealand, Ireland, UAE, and Singapore.
Start with a free Commerce Operations Audit — built for Canadian brands, cross-border setup included.
A senior operator sends a practical plan — revenue leaks, dashboard gaps and first automations — within five business days. No credentials, no call required, yours to keep.
Run your Canadian store like it never closes.
See your operation the way we do. Request the free Commerce Operations Audit — a senior operator maps your revenue leaks, dashboard gaps and automation opportunities and sends the plan as a PDF within five business days. No credentials, no call required.
general — hello@windownine.com
new business — newbusiness@windownine.com