Your store runs 24/7.Your operation should too.
Storefront, dashboards, support, marketplaces and growth — run as one operation. AI does the work; senior operators make the calls that matter.
Window Nine runs your store's operations around the clock: support resolved in 41 seconds, revenue up 12% today, 312 orders synced, ad ROAS 3.4×, Buy Box held, 18 invoices filed, reorders set, and the daily brief ready at 07:00 — with senior operators on watch across New York, Toronto, London, Dubai, Sydney, Auckland and the Manila hub.
Window Nine is a done-for-you ecommerce operations partner — not a dashboard tool, not a generic agency.
AI runs the repetitive work; senior operators make the calls. Refunds, escalations, policy exceptions and anything customer-sensitive stay under human review — never automated away.
Growth makes the back office messy.
Six surfaces. Six tabs. No single owner.
Window Nine turns it into one rhythm
The mess becomes an operation.
Same tools, same team — one operating view.
Before Window Nine
- Scattered tabs
- Reports rebuilt by hand
- Support backlog after hours
- Unclear ownership
- Marketplace issues found late
After Window Nine
- One operating view
- A daily brief, automatically
- Tickets triaged and routed
- Human-reviewed workflows
- A clear operating rhythm
Humans stay on the judgment calls — senior operators, never juniors.
The whole operation, on one screen.
Every surface feeds one live view — flagged, briefed, routed.
Revenue on plan
$48.2k today · +12%
No action needed
Refund questions rising
+18% vs 7-day
Human review · 6 tickets
Buy Box contested
2 hero SKUs
Repricer armed · floor held
Meta CPA out of range
+31% vs target
Flagged for a human
Low stock cover
3 SKUs · under 7 days
Reorder task routed
Repeat rate steady
31% · +2pt
Klaviyo flow healthy
| Task | Source | Owner | Priority | Status |
|---|---|---|---|---|
| Reprice 2 Amazon SKUs | Marketplace | Marketplace pod | P1 | Routed |
| Clear refund queue · 6 | Support | Support pod | P1 | Human review |
| Rebuild Meta CAPI tag | Growth | Growth pod | P2 | In progress |
| Preload hero image · PDP | Storefront | Shopify pod | P2 | Queued off-peak |
| Reorder 3 low-cover SKUs | Inventory | Ops | P3 | Owner notified |
| Send weekly founder brief | Dashboards | Automation | — | ✓ Delivered |
Twenty-four hours of demand. Eight hours of cover.
Your local time. Your team holds 8 hours; we hold the other 16.
A 24-hour timeline in your local time. Your team covers 09:00 to 17:00 — eight hours. AI systems cover the remaining sixteen hours. The senior crew works 08:00 to 20:00 Philippine time, which overlaps your morning and holds the judgment calls. A marker shows the current time.
The senior crew overlaps your morning.
Computed from your device clock via Intl · Manila shift 08:00–20:00 PHT · Updated every 30s
Audit. Pilot. Managed operations.
See the plan, see a win, then we run it.
Audit
A free PDF and 30-day plan, yours to keep.
Pilot
One high-payback fix, proven on your operation.
Managed operations
Then we run it — one weekly rhythm.
- Reprice 2 Amazon SKUsRouted
- Clear refund queueHuman review
Work piles up by the hour. We keep it clear.
Every hour, more work lands with no one to catch it.
the office winds down · one desk stays on
Left on the desk
44 support tickets, ageing
Handled.
132 marketplace orders to reconcile
Handled.
Tomorrow's budget reallocation
Handled.
The weekly revenue report
Handled.
Trigger
A trigger fires.
Agent
An AI agent runs the work.
Done
The result is posted and logged as done.
every run logged · exceptions escalate to a person
Answered in 38 seconds. Hands-free.
A size-swap request lands long after your team logged off.
Ordered the wrong size — any chance I can swap it before dispatch?
Done — swapped to a medium, same delivery window. Confirmation is in your inbox.
elapsed 00:38 · nobody's phone lit up
Machines queue it. People decide it.
The edge cases AI flags land with senior operators already on shift.
senior operators · managed execution · your SOPs
- Ops manager
- Support lead
- Media buyer
- Store ops
- Finance analyst
CPMs shift by the hour. We shift with them.
The media desk shifts budget as the auction moves.
auction cpm by hour · illustrative curve
Meta · CPM
−21% off-peak.
Google · CPA
−14% off-peak.
TikTok · CTR
+18% off-peak.
Illustrative targets — replaced with audited results as they land
Designed, built, shipped.
Theme work, dev tickets, listings and content — cleared and shipped.
store sync ledger
1 theme release live
Design changes built, checked and deployed before 07:00.
12 dev tickets closed
Storefront fixes merged and verified in one pass.
57 listings updated
Inventory, listings and content publish in one pass.
An illustrative day — your totals will vary
Handled all day. Zero meetings.
One representative day — cleared before it reached your desk.
- 23:14SupportTicket 4821 answered — sizing question, 41s[AI]✓ Resolved
- 00:03AutomationInvoice run — 18 documents matched & filed[AI]✓ Logged
- 01:12MarketplaceAmazon flag caught — suppressed listing restored[AI]Fixed
- 02:26SupportOrder backlog worked — 47 orders to zero[Pod]Cleared
- 04:19GrowthAd spend rebalanced — 2 fatigued creatives paused[Ops]Shipped
- 05:31StorefrontShopify sync — 240 SKUs repriced, 3 stockouts hidden[Ops]Live
- 06:52DashboardsDaily brief compiled — 2 items flagged[AI]Human review
Built on the tools you already run.
One operating layer over your existing stack — not a rip-and-replace.
Logos and trademarks are the property of their respective owners, shown as examples of common commerce stacks. No partnership, endorsement or certification is implied.
See what an audit surfaces.
Specific, prioritized, tied to real dollars.
Mobile checkout loads in 4.1s — lost revenue.
Three tools, three revenue numbers — no source of truth.
~38% of tickets are 'where is my order' — deflectable.
Buy Box lost on two hero SKUs — margin leaking.
Meta and GA4 disagree by 22% — spend on broken data.
Weekly ops report rebuilt by hand, ~6 hours — automate it.
We show the shape of the work before asking for credentials. Real client examples are added only with permission — never fabricated.
40%
of manual ops hours removed for a typical brand
70%
of routine support tickets resolved by AI
24/7
cover across storefront, support and marketplaces
14 days
from audit to first live improvement
Illustrative program targets — replaced with audited client results as they land.
Easy to leave. Hard to want to.
Six commitments, written into every contract. The exit is always open.
You own everything
Accounts, code, credentials and data sit in your name from day one. Not ours, ever.
30-day exit, no hostages
Month-to-month after the initial term. Leave with 30 days' notice and keep all of it.
No percentage-of-spend
Flat retainers only. Our incentive is your return, not the size of your ad budget.
Free fast backfill
If a pod member underperforms, we replace them at no cost to you — quickly.
NDA by default
Confidentiality is standard in every engagement. You never have to ask for it.
Senior-only delivery
Every workstream is led by someone who has shipped it before — more than once.
AI runs the work. People make the calls.
No black boxes
Documented, monitored, explained in plain language.
You own it all
Accounts, code and credentials in your name from day one.
Senior only
No juniors learning on your budget.
Built first for commerce
Ecommerce first — we also evaluate select SaaS, agency and professional-services teams.
One partner for the whole operation.
Start with a free audit.
See your operation the way we do. Request the free Commerce Operations Audit — a senior operator maps your revenue leaks, dashboard gaps and automation opportunities and sends the plan as a PDF within five business days. No credentials, no call required.
general — hello@windownine.com
new business — newbusiness@windownine.com